Shipping and Returns

Shipping Problems: Hancha is not responsible for any damages that result during transport. We take as many precautions as we can to ensure that your product arrives in one piece, but accidents still happen.  All packages are insured for the full dollar amount.  If one of your packages is damaged, please be sure to save all original packaging, and notify us immediately.  It is strongly recommended you inspect everything before signing for it.

Billing Problems: Hancha will charge products immediately after the order is received.  In the occasion that you feel like there has been an error, please contact us immediately.

Order Cancellations: Orders not in stock may be cancelled at any time.  If a order is in stock and has begun the “Processing” stage, a 10% cancellation fee will apply.  No exceptions.  Special order items are NON-REFUNDABLE.  If in doubt, please contact us about the product, prior to placing the order.

Return Policy: If you are not happy with your product for any reason, please contact us so we can try to help.  There is a 25% restocking fee that applies to all orders that are returned.  All returns must be made within 14 days of invoice date.  All returns must have an approved RMA number, no product will be accepted without one.  We are able to take back items that are new, and still Sealed in Retail Packaging.  Shipping charges are not refundable.

Please contact us at sales@hanchagroup.com if you have any questions or concerns.

3 thoughts on “Shipping and Returns

    1. Earl Post author

      We will insure the packages for the full value. However, that being said, it is STRONGLY RECOMMENDED that you open the package and inspect everything BEFORE the driver leaves, so if the package is damaged during shipping, you can REFUSE to accept delivery. Otherwise, if you file a damage claim afterwards, it becomes a lengthy, and drawn out process.

      If you have any further questions, please email us at sales@hanchagroup.com

      Reply

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